King Par Superstore's Frequently Asked Questions:

• Are your products new or used?
• Can I cancel or modify my order?
• What is the exchange policy?
• What if I received the wrong item?
• Do you ship internationally?
• The description of the item I ordered is different than what I received. How do I get the item I wanted?
• What if I only received a part of my order?
• Can I get a serial number to verify through the manufacturer?
• Can I pick up my order at your Superstore?
• New to the golf lingo? Our Terminology Guide should help!
• Do you re-grip, re-shaft and repair golf clubs?

Policies

• Privacy Policy
• U.S. Shipping Terms and Policies
• Return/Replacement/Exchange Policy

Q: Are your products new or used?

A: We sell both new and used merchandise. We stand behind every item we sell and we will do everything possible to assure that you're satisfied. King Par Super Store honors the manufacturer's warranty on all new products we sell. Warranty information is included with many manufacturers' products, or may be found on their respective websites. Merchandise which has been altered in any way is not covered under the manufacturer's warranty. It is at the manufacturer's discretion whether repair, replacement or refund is the appropriate action for the item under warranty.

Q: Can I cancel or modify my order?
A: Our shipping process is completely automated.  Once we receive your payment, the packing process begins, and your order is placed on our shipping carrier’s truck.  
Therefore, once we receive your payment, we simply cannot add, subtract, change or cancel your order.   

Q: What is the exchange policy?
A: We do NOT accept exchanges. If you wish to return one product for another, we highly recommend you return the product you no longer want, and place a new order for the product that you do want.

Products will be accepted for a refund (less the original shipping cost), if they meet the following conditions:
1) The initial purchase was made at www.kingparsuperstore.com or in our Superstore.
2) The merchandise must be returned to us within 30 days from the original purchase date.
3) The product is in 'UNUSED' condition (a couple of practice shots means it is not new anymore!).
If you meet ALL of these conditions, simply email us at customersupport@kingpar.com for a Return Authorization Number. Please include your original order number in the email.

PLEASE NOTE: Return shipping charges are the responsibility of the customer. A trackable and insured shipping method is strongly recommended as we will not be responsible for merchandise that has not reached our facility.

Q: What if I received the wrong item?
A: We are very sorry that we shipped you the wrong item! Please e-mail us at customersupport@kingpar.com.  One of our very capable customer service representatives will take care of you from there.

We will provide you with a Case Number for your return.  Returns will be inspected to insure that they are in the same condition when it was sent out.

Please Note: All incorrect returns must be returned to our warehouse within 14 days (10 business days) of receiving the case number. 

We are very sorry for the inconvenience!
Q: Do you ship internationally?
A: We do! Shipment to international locations will take place within 48 hours of order placement!

Please note: Saturday, Sunday and Holidays are not counted as shipping days. We have negotiated great rates to get our products to you! However, as the buyer, you will be responsible for any applicable duties and taxes levied by your local government. We have no way of predicting what these charges will be, so we recommend that you check with your local representatives for details.
Q: The description of the item I ordered is different than what I received. How do I get the item I wanted?
A: We are very sorry for the mistake!!!

Simply email us at customersupport@kingpar.com and send us your order number, name, email address and a detailed description of the error.

We will email you a 'Prepaid' return label and a Case Number. Just slap the label on the box and clearly write the Return Authorization Number on each side of the box.

If we do not have the product described in the listing (listing error), we will immediately issue you a full refund.
Returns will be inspected to insure that they are in NEW and UNUSED condition.

Please Note: we must receive the product in question within 14 days (10 business days).

Sorry for the inconvenience!!!
Q: What if I only received a part of my order?
A: Please email us at customersupport@kingpar.com and send us your order number, name, email address and details of the missing item.

Many times orders are shipped via multiple packages, and one of your packages may be slightly delayed.

Q: Can I get a serial number to verify through the manufacturer?
A: We at kingparsuperstore.com guarantee all of the products we sell as being authentic.  However, we cannot give you a serial number because we sell many of the same items.  We cannot guarantee that the serial number we send you will be the serial number to the club you will have purchased. 

If by some chance you receive a product from us that is not authentic, we will give you a full refund. 

Q: Can I pick up my order at your Superstore?
A: We do offer local pick-ups. During your order, please email or call one of our customer service representatives so that we can bypass the shipping cost for you. 

Q: Do you re-grip, re-shaft or repair golf clubs?
A: Yes we do in store. Although you would have to come into the store to drop off and pick up your clubs, you can view our pricing options here.

U.S. Shipping Times and Policy



This map represents the approximate amount of time it will take to deliver a product purchased from King Par Superstore. We understand that the time frame for delivery is very important, and we are dedicated to earning your confidence.

Return/Replacement and Exchange Policy  
No returns, of any type, will be accepted without a Return Authorization number. To receive a Return Authorization number, you must contact King Par’s Customer Support.
King Par Superstore is confident in the quality of our products. If you have received a defective product please contact our customer service department within 30 days by email (customersupport@kingpar.com) or by phone at 888-502-GOLF (4653) to request a replacement.
Please have the following information at hand when requesting a replacement (refer to packing slip):
1. Bill-to First and Last Name
2. Order Number
3. Product SKU or Part Number
4. Bill-to Zip Code
5. Bill-to Phone Number
Please refer to the following instructions when sending your original item back:
1. All items must be in original, unused condition with all original packing material, manuals and registration card(s).
2. Remember to include your packing slip from the original order.
3. You must write your Return Authorization number on the outside of the package.
4. Return your package to the address listed below. You must send your package(s) via UPS, FedEx, or other delivery service with tracking information.
5. All shipping and handling must be prepaid by the customer.

Return Address:
King Par Superstore
5140 Flushing Road
Flushing, MI 48433

Note: The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.