King Par Superstore's Frequently Asked Questions:
Q: Are your products new or used?
A: We sell both new and used merchandise. We stand behind every item we sell and we will do everything possible to assure that you're satisfied. King Par Super Store honors the manufacturer's warranty on all new products we sell. Warranty information is included with many manufacturers' products, or may be found on their respective websites. Merchandise which has been altered in any way is not covered under the manufacturer's warranty. It is at the manufacturer's discretion whether repair, replacement or refund is the appropriate action for the item under warranty.
Q: Can I cancel or modify my order?
A: Our shipping process is completely automated. Once we receive your payment, the packing process begins, and your order is placed on our shipping carrier’s truck.
Therefore, once we receive your payment, we simply cannot add, subtract, change or cancel your order.
Q: What is the exchange policy?
A: We do NOT accept exchanges. If you wish to return one product for another, we highly recommend you return the product you no longer want, and place a new order for the product that you do want.
Products will be accepted for a refund (less the original shipping cost), if they meet the following conditions:
1) The initial purchase was made at www.kingparsuperstore.com or in our Superstore.
2) The merchandise must be returned to us within 30 days from the original purchase date.
3) The product is in 'UNUSED' condition (a couple of practice shots means it is not new anymore!).
If you meet ALL of these conditions, simply email us at email@example.com for a Return Authorization Number. Please include your original order number in the email.
PLEASE NOTE: Return shipping charges are the responsibility of the customer. A trackable and insured shipping method is strongly recommended as we will not be responsible for merchandise that has not reached our facility.
Q: What if I received the wrong item?
A: We are very sorry that we shipped you the wrong item! Please e-mail us at firstname.lastname@example.org. One of our very capable customer service representatives will take care of you from there.
We will provide you with a Case Number for your return. Returns will be inspected to insure that they are in the same condition when it was sent out.
Please Note: All incorrect returns must be returned to our warehouse within 14 days (10 business days) of receiving the case number.
We are very sorry for the inconvenience!
Q: Do you ship internationally?
A: We do! Shipment to international locations will take place within 48 hours of order placement!
Please note: Saturday, Sunday and Holidays are not counted as shipping days. We have negotiated great rates to get our products to you! However, as the buyer, you will be responsible for any applicable duties and taxes levied by your local government. We have no way of predicting what these charges will be, so we recommend that you check with your local representatives for details.
Q: The description of the item I ordered is different than what I received. How do I get the item I wanted?
A: We are very sorry for the mistake!!!
Simply email us at email@example.com and send us your order number, name, email address and a detailed description of the error.
We will email you a 'Prepaid' return label and a Case Number. Just slap the label on the box and clearly write the Return Authorization Number on each side of the box.
If we do not have the product described in the listing (listing error), we will immediately issue you a full refund.
Returns will be inspected to insure that they are in NEW and UNUSED condition.
Please Note: we must receive the product in question within 14 days (10 business days).
Sorry for the inconvenience!!!
Q: What if I only received a part of my order?
A: Please email us at firstname.lastname@example.org and send us your order number, name, email address and details of the missing item.
Many times orders are shipped via multiple packages, and one of your packages may be slightly delayed.
Q: Can I get a serial number to verify through the manufacturer?
A: We at kingparsuperstore.com guarantee all of the products we sell as being authentic. However, we cannot give you a serial number because we sell many of the same items. We cannot guarantee that the serial number we send you will be the serial number to the club you will have purchased.
If by some chance you receive a product from us that is not authentic, we will give you a full refund.
Q: Can I pick up my order at your Superstore?
A: We do offer local pick-ups. During your order, please email or call one of our customer service representatives so that we can bypass the shipping cost for you.
Q: Do you re-grip, re-shaft or repair golf clubs?
Re-grip installation - charge rubber, cord, & leather: $3.00
Tighten loose heads: $7.00
Lengthen Shafts - steel or graphite: $5.00
Shorten Shafts: $5.00
Loft/Lie Adjustment: $3.00
Steel Shaft Installation: $10.00
Graphite Shaft Installation: $15.00
A: Yes we do in store. Although you would have to come into the store to drop off and pick up your clubs, you can view our pricing options here.
(Prices are subject to change - please call us to confirm our most up-to-date prices.)
King Par Superstore has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: http://www.kingparsuperstore.com
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you on successive visits.
Our site uses standard email for current and prospective clients to request information on products, and services. Any contact information collected, such as, email address, unique identifiers, financial information (account or credit card numbers), and demographic information, is used to process and send orders and information to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.
What's our policy?
King Par Superstore is committed to protecting the privacy of its customers and we have taken strong measures to ensure that the information we gather from you will be secure and confidential. We collect customer's email addresses, first and last name and mailing address in order to ship out the products.
How do we protect your information?
We make sure that every online communication with our customers meets our high standards of privacy and security. We do this by using a secure server. In addition, we take strong measures to protect all customer data against unauthorized access. We will NEVER sell information to a third party company for any reason.
Do we use "cookies"?
Yes, cookies are small bites of information that are stored by your browser on your computer's hard drive. Cookies allow us to recognize each returning customer and their relevant information so that you do not need to input the same information more than once.
Will King Par Superstore share any of my personal information?
King Par Superstore will not trade, sell or rent your personal information (such as name, address, phone number, or company name) to third parties. While we may provide statistics to outside companies about our customers, including sales and related site information, it will not include any personally identifying information.
You may at any time opt out of receiving further communications via e-mail. When you receive an e-mail from us, you will be given the option of replying with an instruction to delete your name from our e-mail list. Please note, however, that you may be added again to our e-mail list if you subsequently participate in other promotions or submit further personal information at this Web site.
If you would like to opt out of receiving further postal mail communications, please contact our Customer Service Department at (888) 502-GOLF (4653).
Any more questions?
King Par Superstore takes the issue of protecting your privacy seriously. If you have any concerns, questions, or just want to tell us what you think, feel free to contact us.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
King Par SuperStore
5140 Flushing Road
Flushing, MI 48433
Phone: (888) 502-GOLF (4653)
U.S. Shipping Times and Policy
This map represents the approximate amount of time it will take to deliver a product purchased from King Par Superstore. We understand that the time frame for delivery is very important, and we are dedicated to earning your confidence.
Return/Replacement and Exchange Policy
No returns, of any type, will be accepted without a Return Authorization number. To receive a Return Authorization number, you must contact King Par’s Customer Support.
King Par Superstore is confident in the quality of our products. If you have received a defective product please contact our customer service department within 30 days by email (email@example.com) or by phone at 888-502-GOLF (4653) to request a replacement.
Please have the following information at hand when requesting a replacement (refer to packing slip):
1. Bill-to First and Last Name
2. Order Number
3. Product SKU or Part Number
4. Bill-to Zip Code
5. Bill-to Phone Number
Please refer to the following instructions when sending your original item back:
1. All items must be in original, unused condition with all original packing material, manuals and registration card(s).
2. Remember to include your packing slip from the original order.
3. You must write your Return Authorization number on the outside of the package.
4. Return your package to the address listed below. You must send your package(s) via UPS, FedEx, or other delivery service with tracking information.
5. All shipping and handling must be prepaid by the customer.
King Par Superstore
5140 Flushing Road
Flushing, MI 48433
Note: The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.